Convenience Fee

Working in the Internet industry I am always proud of organizations that embrace the Internet and use it to better the people's lives that they serve.

[Insert Rant Here]
Well, I received my annual Texas vehicle registration reminder in the mail yesterday. This year I noticed that the Texas Department of Transportation (TxDoT) is really pushing people to renew online. TxDoT gave me three options to renew my registration; I could renew in person, do it online, or simply mail it in.

Here was the catch (and the reason for this fume); if I were to mail the renewal or appear in person it wouldn't cost me anything (save my precious personal time). However, if I want to renew online there is a $2.00 "Convenience Fee"!

I know what you are thinking, big deal Brent, $2.00. Are you really that much of a tightwad? The answer is it isn't so much the $2.00 as it is the principle of TxDoT charging extra for something that makes processing easier on everyone...including them.

Maybe I am over-reacting. I would love to hear feedback on whether or not you think this is a good or bad move by TxDoT (or for that matter if any organization should charge a "Convenience Fee").
[End Rant]